Shipping policy

Processing Times

Orders are typically processed within 1–3 business days after payment is received. During busy periods, sales events, or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Shipping Rates

Shipping rates are a flat rate, added at checkout.

We may offer free shipping on selected products or promotions, which will be clearly stated on the product page or at checkout.

Delivery Timeframes

Estimated delivery times after dispatch:

New Zealand: 1–5 business days

Please note these are estimates only and delivery times may vary depending on the courier service, processing, time of the year, and rural delivery locations.

Rural Delivery

Rural addresses may require additional delivery time.

Tracking Orders

Tracking is included with your shipment, you will receive a tracking number once your order has been sent.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

Lost, Delayed or Damaged Parcels

While we do our best to ensure orders arrive safely, once a parcel has been handed to the courier we are not liable for delays caused by the shipping provider.

If your parcel arrives damaged or appears lost, please contact us and we will do our best to assist in resolving the issue.